At Flower Delivery Upton Park, we take immense pride in delivering the freshest flowers to households and businesses across Upton Park and surrounding neighbourhoods. As a trusted local florist, our commitment is ensuring your floral gifts arrive beautifully presented and in peak condition. Every bouquet and arrangement is prepared on the day of delivery to maximise freshness and enjoyment.
Your satisfaction is our priority. In the rare event that your flowers arrive damaged or not in their best condition, we encourage you to contact us as soon as possible, ideally within 24 hours of delivery. Please retain the flowers and packaging for our review, as photographs may be requested to help us assess the issue swiftly. Once we confirm the damage, we offer either a fresh replacement or a refund according to your preference.
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for in accordance with instructions included with your order. Proper flower care includes trimming stems, changing the water regularly, and keeping the flowers away from heat sources. If your bouquet unexpectedly falls below our freshness standards within this window, please contact us promptly so we can resolve the matter for you.
If your flowers arrive damaged, wilted, or do not meet our freshness guarantee, you may choose between:
Refunds and replacements are processed promptly after we have all necessary information and have confirmed your eligibility under our policy. Our goal is always to make things right and leave you delighted with our service.
We value every customer and strive to resolve all concerns fairly and efficiently. If you wish to make a complaint, please reach out to us with your order details and a description of the issue. Our team will acknowledge your complaint within two working days and aim to provide a resolution within five working days. We handle all feedback thoughtfully and use it to continually improve our services for the Upton Park community.
Flower Delivery Upton Park is proud to be part of the local community, trusted by many households and businesses for our quality and reliability. Our Returns, Refunds and Complaints procedures are designed with your peace of mind in mind. We promise to treat every order with care and every customer with respect, ensuring you can always order flowers from us with confidence.
Thank you for choosing Flower Delivery Upton Park. We look forward to brightening your occasions with the freshest blooms in Upton Park and providing service you can rely on every time.
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