Welcome to our Flower Delivery Upton Park service. These Terms & Conditions apply to all orders placed through our online flower delivery platform. Please read these terms carefully before placing your order, as they describe your rights and obligations as a valued customer. These Terms & Conditions are relevant to all customers residing in Upton Park and the surrounding areas to ensure a transparent and safe shopping experience.
In these Terms & Conditions, "we", "us", and "our" refer to the flower delivery business operating in Upton Park. "Customer", "you", or "your" indicates any person placing an order for flower delivery with us via our website. "Products" means the flower arrangements, bouquets, gifts, or related items available for delivery.
To place an order for flower delivery Upton Park, please follow the instructions provided on our website. You must:
After your order is placed, you will receive an order summary acknowledging receipt. Order acceptance and completion of the contract between you and us will occur when you receive a confirmation of dispatch, unless you have cancelled your order in accordance with these Terms & Conditions.
All flower products and arrangements are subject to availability. While we strive to deliver the exact items displayed, flowers are seasonal and subject to occasional supply issues. In the event that a specific flower or product is unavailable, we reserve the right to substitute with a similar item of equal or greater value and closest appearance to ensure timely delivery, especially for metro Upton Park deliveries. You will be notified of significant substitutions where practical. If you are not satisfied with the substituted product, please contact us promptly for resolution.
We accept payment via major debit and credit cards and other electronic payment methods as specified during checkout. Payment for all orders must be made in full at the time of ordering.
Your payment details are processed securely via our payment provider. We do not store your card information. Only upon receiving verified payment will we process your flower delivery order for Upton Park or the surrounding areas.
All prices for flowers and gifts are listed in GBP and include VAT unless otherwise indicated. Delivery charges, where applicable, will be clearly displayed at checkout and may vary depending on location within Upton Park or its surrounds, time, and any special delivery requests.
We will deliver your flower order to the address specified during checkout on your chosen delivery date. We offer same-day and next-day delivery services, subject to order cut-off times and availability. Deliveries are made to residential, business, hospital, and public addresses in Upton Park and nearby districts; please ensure the recipient will be available to receive the floral delivery on the given date.
If no one is present at the address, we will follow any specific delivery instructions you have provided. In the absence of instructions, our courier may leave the order with a neighbour, in a safe place, or return it to our store. We will attempt to notify the recipient or you regarding re-delivery or collection arrangements. We cannot accept liability for delayed or failed deliveries due to incorrect address details or circumstances beyond our control.
You may cancel or amend your flower delivery order for Upton Park provided you contact us before your order has been dispatched or arranged for delivery. To cancel or change your order, please contact us with your order details as soon as possible. If your order has already been prepared, dispatched, or delivered, we may be unable to process a cancellation.
For perishable products such as flowers, the right to cancel or return is limited under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as these items deteriorate quickly. If you wish to amend details such as delivery address or card message, we will make all reasonable efforts to accommodate any changes, subject to operational constraints.
Your satisfaction with our online flower delivery service in Upton Park is important to us. If you believe that the flowers or products you have received do not meet our usual standards or are substantially not as described, please contact us within 24 hours of delivery. Depending on the circumstances, we may offer a redelivery, replacement, or partial/full refund.
We may require photographic evidence of any issues with the delivered flowers or gifts. Refunds, where offered, will be made to the original payment method. Please note that we cannot accept returns or provide refunds for perishable goods except where the item is faulty, damaged on arrival, or not as ordered.
We strive to provide a high-quality flower delivery service throughout Upton Park. However, to the extent permitted by law, our liability for any loss or damage arising from your use of our website or from the supply of flowers and related products (including non-delivery, late delivery, substitution, or quality complaints) is limited to the value of the order you placed.
We accept no liability for any indirect or consequential loss arising from late, non-delivery, or incorrect delivery if the address, date, or instructions given by you are inaccurate or incomplete. Delays caused by events outside our reasonable control, such as adverse weather, traffic disruptions, accidents, or force majeure, will not be grounds for compensation.
Nothing in these Terms & Conditions is intended to limit your rights as a consumer under UK law or to exclude or limit liability for death or personal injury due to our negligence or fraud.
By placing an order for flower delivery to Upton Park, you confirm that:
If any of these responsibilities are not met, we reserve the right to refuse or cancel an order without liability.
All text, images, photographs, graphics, product names, and other content on our website are either our property or used with permission. You may not reproduce, copy, or use any material from the site for commercial use without written consent.
Your privacy is important to us. We process your personal information only in accordance with our privacy policy and applicable UK data protection laws. We use your data solely for the purpose of fulfilling your flower delivery order in Upton Park or communicating regarding your order. We do not sell or distribute customer details to third parties except as required for delivery.
These Terms & Conditions, and any contract for the purchase of goods between you and our company, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising from these terms or your use of our flower delivery service in Upton Park and surrounding areas.
We reserve the right to revise these Terms & Conditions at any time to reflect changes in law, our business operations, or customer feedback. Please review these terms before each order to ensure you are aware of any updates. Continued use of our online flower delivery service in Upton Park after terms are changed constitutes your acceptance of those changes.
If you have questions about your order, wish to make a complaint, or require assistance with any aspect of our online flower delivery service in Upton Park, please refer to the contact section on our website. Our customer service team is dedicated to resolving your issues promptly and courteously.
These Terms & Conditions apply to all orders placed for flower delivery in Upton Park, including any nearby localities we serve. By placing an order, you acknowledge that you have read, understood, and accepted these Terms & Conditions in full.
Thank you for choosing to order flowers online for delivery in Upton Park and the surrounding areas. We are delighted to be part of your important occasions and celebrations, and strive to provide the best possible service at all times.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Upton Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Upton Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
